Shipping policy

All fragrances are 100% authentic, with money back guarantee.

Delivery

We strive to process all orders in a timely manner, orders ship within 72 business hours. All orders ship from Toronto, Ontario. Upon completion of your shipment, you will receive an email with your tracking number to view its transit, via Canada Post.

In the situation where the item you have ordered is not in stock, we will advise you about this and will provide you with a full refund. If your order is multiple items and one of them is out of stock, we will go ahead and ship the rest of your order issuing a refund for the item(s) not in stock.

Shipping Information

Please be advised: The shipping timeline listed below are only estimations and do not include weekends, holidays or any other delays caused by the carrier company.

PrimePerfume is not responsible for any delays caused by the shipping carrier company. To get an accurate timeline of your product, please track your shipment (which you will receive via email with your tracking information) or contact the carrier company directly. Once your package leaves our warehouse, we have very little to no control over the package. Note that shipping fees are non- refundable and will be displayed during checkout, before you submit payment.

If your package is returned by the carrier company after failed delivery attempts or incorrect address provided by the customer, we will provide you with a refund minus the shipping cost both ways once the package has been returned to us.  If you would like to change your shipping address after the package has been shipped out, you will be required to pay for the additional address change fee.