Refund policy
Returns
Returns/Exchanges
All of our products are 100% authentic, guaranteed. Although we do not purchase our products from brand-owners or manufacturers directly, we do purchase our products from authorized distributors and other resellers through legitimate channels of trade. We do not sell knock-offs nor imitations.
Our policy lasts 7 days from date of delivery. If 7 days have passed since your delivery, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging and contents unmodified. Sale items will be final sale.
Restocking Fee:
- If the product is completely sealed with the plastic wrap on and it is in its original packaging, the customer is not liable for a restocking fee and is only liable for two-way shipping charges.
- If the customer has opened the product (i.e., removed the plastic wrap), they will be charged a 25% restocking fee and two-way shipping charges, provided the product is not heavily used (a maximum of 2-3 sprays). The customer needs to return everything received with the product (all accessories, paperwork, envelope, perfume box, perfume box sleeve, etc.).
PrimePerfume must receive the return item with a valid tracking number confirming delivery in order to process a refund.
Any damaged product due to handling that may have already been used, with traces of use, changed, or not returned in the original packaging, shall not, in any circumstances, be subject to a refund.
Once we receive your product in our warehouse, it can take 3-4 business days to inspect and issue a refund. Depending on your payment partner, it may take an additional 2-3 business days for the refund to reflect in your original mode of payment.
All returns must be arranged through customer service at primeperfume0@gmail.com. Return shipping will be paid for by the buyer.
We only replace items if they are damaged or incapable of use. If you need to exchange it for the same item, send us an email at info@primeperfume.ca and we will happily email you further instructions. Exchanges are granted on identical products and the original must be purchased from PrimePerfume directly. It must also be in the original packaging and contents unmodified.*+
+Attention fraudsters: We know our product. If you try to return a fake product that was purchased elsewhere, we will know and will refuse to grant a refund, and we will consider all our available legal options.